Refund and Cancellation Policy

Subscriptions

CloudSpex paid plans are billed monthly in advance. A subscription renews automatically each month until it is cancelled. The plan, price, and renewal date that apply to you are shown at checkout and in your account billing settings.

Cancelling

You can cancel at any time from your account billing settings, or by emailing support@cloudspex.com. Cancellation stops future renewals. Your plan stays active until the end of the paid period you have already paid for, and we do not charge you again after that. We do not refund the unused part of a period that has already started.

Refunds

If CloudSpex is not right for you, contact us within 14 days of your first payment for a plan and we will refund that payment in full. Ask by emailing support@cloudspex.com from the address on the account, and tell us the domain or account name so we can find the charge.

Outside that window, we review refund requests case by case. We will refund a charge when the service was unavailable for an extended period through our fault, when you were billed after a cancellation took effect, or when a charge was duplicated.

How refunds are paid

Approved refunds are returned to the original payment method through our payment provider. We do not issue refunds in cash, credit, or to a different payment method. How long the money takes to appear depends on your bank or card issuer, not on CloudSpex.

Free plan and trials

The free plan carries no charge, so there is nothing to refund. If a paid plan is offered with a trial period, cancelling before the trial ends means no charge is taken.

Statutory rights

Nothing in this policy limits rights you have under the consumer law that applies to you. If that law gives you a longer cancellation or refund right than this policy, that right applies.

Questions

Email support@cloudspex.com and we will answer.